Return & Refund Policy

Last updated September 2026

Your satisfaction and safety matter to us. Because fireworks are sensitive, safety-critical products, returns are handled under the specific conditions described below.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the product and packaging. Verified cases are eligible for a replacement or a full refund.

Items That Cannot Be Returned

• Fireworks that have been opened, used, or lit
• Products damaged due to improper storage or handling after delivery
• Items returned without prior approval from our support team

For safety and legal reasons, we are unable to accept the return of opened fireworks.

How to Request a Return

1. Email info@crackersshop.com with your order number.
2. Describe the issue and attach clear photos.
3. Our team will review and respond within 2 business days.

Refunds

Approved refunds are processed to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds are issued via bank transfer or UPI.

Order Cancellation

You may cancel an order before it is dispatched for a full refund. Once dispatched, an order cannot be cancelled but may qualify for a return under the conditions above.

Contact Us

Questions about a return? Reach us at info@crackersshop.com or call +91 99999 99999.